Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You'll receive a confirmation email once your order ships, including a tracking number.

Shipping & Delivery Times

Flaer Eyewear ships internationally. Once your order has been processed, estimated delivery is 8-12 business days, depending on your destination and local customs processing.

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays due to customs, weather, remote locations, or courier issues are outside our control.

Order Tracking

Once your order ships, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees upon arrival, which are the responsibility of the customer and are not included in the item price. Flaer Eyewear is not responsible for delays caused by customs processing in the destination country.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at mbysg840@atomicmail.io — we can only make changes before the order ships.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund.

If your tracking shows "delivered" but you haven't received your package, please contact your local courier first, then reach out to us at mbysg840@atomicmail.io so we can investigate.

Multiple Shipments

Items ordered together may sometimes ship separately (e.g., if one item is on backorder). You'll receive tracking for each shipment at no extra cost.

Contact Us

Questions about your shipment? Reach us at mbysg840@atomicmail.io or contact page.